1. Introduction
Horizane Santé attaches particular importance to the protection of the personal data of visitors and customers of the website www.horizane.com . This privacy policy aims to inform you about the collection, use and protection of your data, in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act of 6 January 1978 as amended.
2. Data collected
We collect different categories of personal data when you browse or interact with our site:
- Identification data: Last name, first name, email address, telephone number, password (stored securely and encrypted).
- Connection and browsing data: IP address, browser type, pages visited, interactions with our advertising campaigns.
- Order and payment data: Delivery address, purchase history, secure transactions.
- Communication data: Messages sent via our contact form or customer service.
- Marketing Data: Browsing behavior, email interactions, advertising preferences.
Data transmission to carriers: To ensure the delivery of your order, only essential information (first name, last name, delivery address, and telephone number) is transmitted to our carrier. The contents of your order are not communicated to them.
3. Purposes of data processing
Your personal data is collected for the following purposes:
- Order management and customer service (payment, delivery, invoicing, assistance).
- Sending personalized newsletters and promotional offers (subject to your consent).
- Advertising and digital marketing via Google Ads, Facebook Ads and Brevo.
- Audience analysis and site improvement via Google Analytics.
- Compliance with legal and regulatory obligations.
4. Tracking tools and automated marketing
We use several tools for marketing and data analysis:
- Google Analytics: To analyze visitor traffic and behavior. This data is anonymized. You can disable Google Analytics using a dedicated tool.
- Google Ads and Facebook Ads: To deliver targeted advertising. These tools use cookies. You can manage your preferences via:
- Brevo (formerly Sendinblue): For sending newsletters and automated campaigns. You can unsubscribe via the link in each email.
5. Legal basis for processing
We process your personal data on the following bases:
- Contract execution: Management of orders and deliveries.
- Consent: Sending newsletters and use of advertising cookies.
- Legal obligation: Retention of invoices and transactions.
- Legitimate interest: Analysis of site performance and marketing campaigns.
6. Data retention period
- Customer data: 3 years after the last interaction.
- Billing data: 10 years (legal obligation).
- Browsing data: 12 months.
- Marketing data: Until consent is withdrawn.
7. Sharing and transfer of data
Your data may be shared with:
- Our technical service providers (host, payment service, logistics).
- Our advertising partners (Google, Facebook, Brevo) for marketing campaigns.
- Legal authorities in the event of a regulatory obligation.
No data is sold to third parties.
8. Data security
We implement technical and organizational measures to protect your data (encryption, firewall, secure access, limitation of access rights).
9. Your rights
You have the following rights:
- Right of access: Obtain a copy of your data.
- Right of rectification: Modify your inaccurate information.
- Right to object: Refuse the use of your data for advertising purposes.
- Right to erasure: Request the deletion of your data.
- Right to portability: Recover your data in a readable format.
- Right to restriction: Restrict the use of your data.
To exercise your rights, contact us at contact@horizane.com . Proof of identity may be requested.
10. Cookies and preference management
We use cookies to:
- Optimize your experience on the site.
- Analyze navigation via Google Analytics.
- Personalize our advertising through Google Ads and Facebook Ads.
You can manage your preferences via our consent banner or directly in your browser.
11. Modification of the Privacy Policy
Horizane Santé may modify this policy at any time to comply with legal developments or improve the protection of your data. The current version is always available on our website.
12. Contact
For any questions regarding the protection of personal data, please contact us:
- 📍 Horizane Health
- 📩 Email: contact@horizane.fr
- 📞 Telephone: 04 42 00 52 10
